How is my due date determined, and can I change my due date?

Due dates (or penalty dates) are based off of your bill date. Once your meter is read, a bill is generated within 1‐3 business days. The penalty date is 16 days from the bill date. Our goal is to read the meter at approximately the same time each month. The read date is based off of the area of town in which you live. Bill and penalty dates may vary a few days, according to the meter read date and weekends/holidays. These dates cannot be changed.

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1. How do I open an account?
2. How do I transfer my service from one address to another?
3. How do I terminate an account?
4. My service was turned off for Non-Payment. Why am I still receiving a bill?
5. How do I request an emergency turn-off?
6. I have questions about my Garbage service, who do I call?
7. Where are you located?
8. Can I view by bill online?
9. Do you offer paperless billing?
10. Where can I pay my bill?
11. Do you accept post-dated or temporary checks?
12. Can I have an extension on my bill?
13. Do you accept electronic payments?
14. How is my due date determined, and can I change my due date?
15. I had a leak and got it repaired. Can I receive a discount on my bill?
16. How can I determine if I have a leak?
17. What are some ways to conserve water?
18. How do I read my water meter?
19. If I fill up my swimming pool, is there a discount if I notify the City?
20. Why is my water bill so high?
21. Are there any programs available for senior citizens?
22. How is my wastewater (sewer rate) determined?
23. Does the City of Temple offer average or budget billing?