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Water Utility Billing Office

Show All Answers

1. How do I open an account?

Click Here to Open an Account

2. How do I transfer my service from one address to another?

Click Here to Transfer Service

3. How do I terminate an account?

Click Here to Terminate an Account

4. My service was turned off for Non-Payment. Why am I still receiving a bill?

You must contact the Utility Business Office to terminate your utility account. Minimum monthly charges will continue to incur until the account has been taken out of your name. Just because service was turned off for non‐payment doesn’t mean the account was terminated.

5. How do I request an emergency turn-off?

During normal business hours of Monday‐Friday, 8:00 – 5:00, contact the Utility Business Office at 254‐298‐5616 and press “0” to speak with a CSR. During non‐business hours, call 254‐298‐5611 and leave a voice message. This is our emergency/after‐hours mailbox that is checked frequently. A crew will be dispatched as soon as they are available. If you have a life‐threatening emergency, call 911.

6. I have questions about my Garbage service, who do I call?

Click Here for Questions on Garbage Service

7. Where are you located?

Click Here for a MAP

8. Can I view by bill online?

Click Here to View Your Bill

9. Do you offer paperless billing?

Click Here for Paperless Billing

10. Where can I pay my bill?

Click Here to Pay your Bill

11. Do you accept post-dated or temporary checks?

We do not accept post‐dated or temporary checks.

12. Can I have an extension on my bill?

Extensions may be granted based on certain criteria according to our Extension Policy. Please contact the Utility Business Office by calling 254‐298‐5616 and pressing “0” to speak with a CSR. If your cutoff date has passed, an extension will not be granted.

13. Do you accept electronic payments?

Yes, we do accept electronic payments from most financial institutions. You must set us up as a payee through your bank and be sure to enter the dash (‐) in the account number, just as it appears on your bill. Allow 3‐4 business days for those payments to be received by our office.

14. How is my due date determined, and can I change my due date?

Due dates (or penalty dates) are based off of your bill date. Once your meter is read, a bill is generated within 1‐3 business days. The penalty date is 16 days from the bill date. Our goal is to read the meter at approximately the same time each month. The read date is based off of the area of town in which you live. Bill and penalty dates may vary a few days, according to the meter read date and weekends/holidays. These dates cannot be changed.

15. I had a leak and got it repaired. Can I receive a discount on my bill?

We do have a one‐time leak adjustment policy. Please contact our office for more details.

16. How can I determine if I have a leak?

If you have noticed a steady increase or sudden rise in your water usage, you may have a leak. Leaking toilets and dripping faucets can be a cause of high water bills. One way to determine if you have a leak is by checking your meter. You should turn off all the water in your house and then check your meter. If anything is moving on the meter, such as the numbers, dials or sweep hand, you may have a leak. For toilets, place a few drops of food coloring in the tank of the toilet and wait 15 minutes without flushing. When the time has passed check the bowl. If the color has transferred into the bowl, you have a leaky toilet and it should be repaired. Our department can make a service call to check for leaks by looking at the meter, but there is a charge for that service.

17. What are some ways to conserve water?

Click Here For Water Conservation Information in Temple

18. How do I read my water meter?

The last digit on the right is always a “zero” and is a fixed digit stamped on the face of the meter. It is not read and does not change.

The 2nd from the right dial measure 'tens' and is also not read since we bill in hundred gallons. It does turn, and when it reaches '9', it becomes a zero again and the third digit from the right advances to the next number.

The 3rd, 4th, 5th, and 6th from right dial measures “hundreds”, “thousands”, “ten thousands”, and “hundred thousands” respectively and advances each time the previous dial on the right reaches “9” and turns to “0”

(Some larger commercial meters may have more fixed zeros)

The gallons used are calculated by subtracting the previous month's reading from the current reading.

For example:

00245.40 Reading is 245

30 days later :
00324.10 Reading is 324

Current reading 324, previous reading 245, Usage 79 (7,900) gallons

19. If I fill up my swimming pool, is there a discount if I notify the City?

There is no discount available for filling a swimming pool. If it is filled using an irrigation meter, there is no wastewater (sewer) charge associated with it. If it is filled using the domestic (house) meter and your wastewater rate is meter related (not based on a winter quarter average), the wastewater charge would reflect that consumption as well. Please notify us if you have two separate meters and you are filling a pool using your domestic meter. While there is no discount for the water, in the later case, we would consider a wastewater credit.

20. Why is my water bill so high?

Most of the time, a drastic increase in your billing amount is a result of higher water consumption. We encourage you to check for leaks.

You may request a re‐read of your meter, but if the read is correct, there is a charge for that service. Customers may also request an accuracy test be performed on a meter, but if it measures within AWWA standards, there is a fee for the test and that meter will be placed back in the ground. (Please note, most meters that fail slow down and it is very rare that a meter will register more consumption than what is going through the meter.)

21. Are there any programs available for senior citizens?

For persons 60 years of age or older, the account can be marked penalty exempt. This would keep the account from penalizing on the penalty (due) date and give that account until the original cutoff date without any additional charges. Reminder notices will still be mailed if the payment isn’t received by the original due date. Accounts not paid in full by 5:00 on the cutoff date will still be processed for cutoff and the non‐payment fee will be assessed.

22. How is my wastewater (sewer rate) determined?

Click Here to Learn how your Sewer Rate is Determined

23. Does the City of Temple offer average or budget billing?

No, the City of Temple does not offer average or budget billing.