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Heather Mikulas, Manager, Utility Business Office Email
401 North 3rd St, Temple, TX 76501 | Ph: (254) 298-5616 | Emergency: (254) 298-5611
Monday – Friday | 8:00 am – 5:00 pm
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Overview
The Utility Business Office is responsible for the billing and collection of water, sewer and sanitation receivables in a timely and accurate manner. Our mission is to provide professional customer service at all times, and to provide accurate and timely services to the citizens of Temple for billing questions and concerns, connects, disconnects, transfers, meter readings, etc.
Strategic Accomplishments
- Contracted with Dunbar Armored Car Service
- Remittance scanners provided for Lobby Cashiers
- New Customer Information available online
- Implemented Customer E-Notification
Strategic Goals
- Review current procedures and customer service delivery and seek areas to improve both.
- Implement recurring credit card payments on the E-Pay system
- Review current deposit practices, rates and stolen water issues and develop recommendations that align with the annual budget adoption process
Significant Budget Issues
- Relocation of Business Office
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